Shipping policy

UK Shipping Policy

We currently offer shipping to UK buyers using Royal Mail 2nd Class service.

Processing Time

Orders are usually dispatched within 1–3 working days of receiving payment.

Delivery

Once dispatched, Royal Mail 2nd Class delivery typically takes 2–3 working days, although delivery times can occasionally vary.

Please note that delivery times are estimates and are not guaranteed. Delays may occur during busy periods, weekends, bank holidays, or due to circumstances outside our control.

Delivery Address

Please make sure your delivery address is correct when placing your order. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.

Lost or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to help resolve the issue.

Contact Us

If you have any questions about your order or delivery, please contact us by emial online.shop@rowanshospice.co.uk. We aim to respond within 1–2 working days.

Thank you for your order and for supporting Rowans Hospice.